Refund Policy

Thank you for shopping with PureNoura Essentials. We want you to feel confident when purchasing from www.purenouraessentials.com. This Refund Policy explains how returns, refunds, exchanges, and order issues are handled.

1. General Return Policy

Due to the nature of beauty, skincare, haircare, fragrance, and personal care products, we can only accept returns on eligible items that are:

• Unused

• Unopened

• In original packaging

• In resellable condition

• Returned within [Insert Number] days of delivery

For hygiene and safety reasons, opened, used, tested, or damaged beauty and personal care products are generally not eligible for return or refund.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

• Opened skincare products

• Opened haircare products

• Opened fragrance products

• Used beauty tools or accessories

• Personal care items

• Clearance or final sale items

• Gift cards

• Items damaged due to customer misuse

• Products without original packaging

• Items returned after the allowed return window

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing an item, or includes the wrong item, please contact us within [Insert Number] days of delivery at:

service@purenouraessentials.com

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

• A brief description of the issue

After reviewing your claim, we may offer a replacement, refund, store credit, or another appropriate resolution.

4. Refund Eligibility

Refunds may be approved if:

• The item meets our return requirements

• The return is requested within the allowed return window

• The item is received and inspected by PureNoura Essentials

• The item is confirmed to be unused, unopened, and in original condition

We reserve the right to deny a refund if the returned item does not meet these conditions.

5. How to Start a Return

To request a return, please contact us at:

service@purenouraessentials.com

Include your order number, the item you wish to return, and the reason for the return.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted or refunded.

6. Return Shipping

Unless the return is due to an error by PureNoura Essentials, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error, such as sending the wrong item or a damaged item.

We recommend using a trackable shipping method when returning items, as PureNoura Essentials is not responsible for lost or undelivered return packages.

7. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method. Please allow [Insert Timeframe, e.g., 5–10 business days] for the refund to appear, depending on your bank or payment provider.

8. Exchanges

Exchanges may be available for eligible items depending on product availability.

If an exchange is approved and the requested item is out of stock, we may offer a refund or store credit instead.

9. Cancellations

Orders may be canceled only if they have not yet been processed, packed, or shipped.

To request cancellation, contact us as soon as possible at:

service@purenouraessentials.com

Once an order has been processed or shipped, it cannot be canceled and must follow the return process, if eligible.

10. Allergic Reactions and Product Sensitivities

Beauty and personal care products may affect each person differently. Customers are responsible for reviewing all ingredients, warnings, and instructions before use.

We recommend performing a patch test before using any new product.

PureNoura Essentials is not responsible for allergic reactions, irritation, sensitivities, misuse, or failure to follow product directions. Refunds for opened or used products due to personal sensitivity may not be available unless otherwise required by law.

11. Sale, Clearance, and Promotional Items

Sale, clearance, promotional, bundled, or final sale items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

Any item marked “Final Sale” cannot be returned or refunded.

12. Lost or Stolen Packages

PureNoura Essentials is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

If your tracking shows delivered but you did not receive your package, please check with neighbors, household members, building staff, or your local carrier. You may also contact us at service@purenouraessentials.com for support.

13. Contact Information

For questions about returns, refunds, exchanges, or order issues, please contact us:

PureNoura Essentials
Email: service@purenouraessentials.com
Website: www.purenouraessentials.com